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Frequently asked questions
Reverse logistics involves the process of retrieving unwanted or defective goods from customers. The return may have been requested for several reasons including damage or wrong specification of the goods delivered. Smartly invest in a reverse logistics partner to optimize your returns management.
In reverse logistics, you may have to manage some or all the following processes:
- Returns management
- Recall of faulty goods
- Repair and maintenance of stock
- Repackaging returned goods for resale or reprocessing
- Redeployment of products
- Dismantling products for the sale of its parts
- Recycling and selling end-of-life materials or certified disposal
How well the return process is managed speaks volumes about your company’s commitment to its customers. If reverse fulfillment happens smoothly and without any delays, it will encourage customers to shop from you again, and more often. Thus, getting your reverse supply chain right is a great way to secure customer loyalty.
Ecommerce businesses with environmental goals should opt for reverse logistics that does not let returned products feed into the landfills or be incinerated. When undertaking the return process, your business needs to take an informed decision to repair, refurbish, recycle, and extract components from the goods.